Now, your computer should restart in safe mode. Select “OK” and affirm that you will restart. You should see a box next to “Safe Boot.” Make sure that box is checked, and also check the circle next to “Minimal Option.” Then, enter “msconfig” into the bar.Īt this point, the system configuration box will pop up. When this happens, using Safe Mode to uninstall the program is the way to go. In some cases, you may find that Malwarebytes isn’t able to uninstall when your computer is running regularly. When you run Malwarebytes, uncheck the “trial” box, and copy/paste your ID information back into the program if you have them.įinally, run a test scan to make sure Malwarebytes is working. Once your computer has rebooted, go to the Malwarebytes website and download the newest version of Malwarebytes. Follow the instructions that it guides you through, and then restart your computer when instructed.

Find the mbam-clean.exe file and run the program. Shut down all of the programs you currently have open and make sure that your Antivirus software is disabled. Go to the Malwarebytes website and download mbam-clean.exe. Next, go to “My Account” and then “Deactivate.” Then shut down Malwarebytes. In the advanced settings section, make sure that the “Enable self-protection module” box is unchecked. To begin with, you’ll want to open up Malwarebytes and get into the settings. Copying and pasting them to a notepad or word document is a great way to go. Read Article: What to Do When Discord Won’t Open Step Oneīefore you do anything, make sure that you collect your Malwarebytes ID and key if you have them. Keep in mind that this may have a few more steps for those who are signed up for the pro version of Malwarebytes. Many can find that all it takes is a reinstallation of Malwarebytes to resolve problems with connecting to the service.

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